Opening for L1-Server support engineer in a reputed MNC | Bangalore

*Experience required for the Job:* 1 – 3 years
*Annual Salary of the Job:* 2.00 – 4.05 Lacs
*Job Location:* Bengaluru/Bangalore

Key Responsibilities
• Resolving technical issues (hardware and software) from incoming
internal or external businesses and end user’s contacts and proactive
notification system for Industry Standard Servers and related products
• Assisting end users to avoid or reduce problem occurrences
• Work in 24×7 environment, supporting customers worldwide(AME, EMEA,
APJ)
• Adding case resolution to Knowledge Management System
• Engaging support as needed to ensure SLA demands are met
• Responding to service, product, technical, and customer relations
questions on subjects such as features, specifications, and repairs on
current and discontinued products, parts, and options, based on customer
entitlement (warranty through mission critical).
• Proactively assisting internal or external businesses and end users to
avoid or reduce problem occurrence.
• Providing direction and guidance to process improvements.
• Articulating recommendations and explain resolutions to clients.
Key Experience
• Graduate or equivalent
• Typically requires 10+2+3/5 years regular college level education
• Possession of professional certification mandatory: A+, Server+
• Possession of professional certification within a technical field e.g:
MCSE, CCNA etc. will be preferred
• Provided or led in technical support of an IT environment preferably
with experience in supporting servers or over 2 to 3 years of supporting
desktops and notebooks

Send CV on raghurama.sharma@fidelisgroup.in

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