Optical Network Engineer/ Network Specialist – Gurgaon

Greetings From Aricent Technologies,

We have an Urgent requirement on Optical Network Engineer/ Network Specialist With Aricent Technologies for Gurgaon Location. If you are looking for better opportunity  for your career growth , please share your update resume along with below information on chakrapani.eddanapudi@aricent.com

Total exp:
Rel Exp:
CTC:
ECTC:
Notice Period :
Willing to relocate to Gurgaonn  Location:(Y/N)
Available for F2F Discussion on 23th Sep, i.e.e on Saturday :(Y/N)

Please find the JD Below.

Job Description: Working at Technical Assistance Centre & Resolving network issues of Enterprise customers and ISPs

Job Responsibilities:
Troubleshoot Level 1/2/3 network issues of enterprise customers and ISPs (US/CAN region)
Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues
writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires

Skills Required: Essential:
Prior troubleshooting experience
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication (written & verbal) skills

Skill Sets

  1. Optical: OTN (G.709), SONET/SDH, WDM, TDM Synchronizing Principles, DCN design & WDM
  2. Resiliency mechanisms:  Control Plane, 1+1, SONET/SDH Control Plane, MSP, SNCP, BLSR, UPSR
  3. Carrier Ethernet: Services like E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, 802.1ah, 802.1ay), Ethernet Ring Protection (G.8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS & Traffic Engineering CFM, OAM, Y.1731, RFC 2544, Sync-E
  4. Understanding of NMS/EMS architecture, OSS Integration
  5. Fluent in the English language
  6. Should be able to articulate technical issues / solutions to internal / external customers
  7. Accountable and open to constructive feedback
  8. Demonstrate best practices in customer facing and interpersonal communications skills
  9. Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc.)
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