Greetings From Capgemini
opening for Technical service desk domain/IT Helpdesk
Your interview would be conducted on Nov 10
Sorry for short notice;but the senior management wants to close the positions by this week,
so request your presence for interview.
All your current and previous organizations should have form 16 and bank documents.
Your F2F interview would be conducted on Nov 10
please share your time for f2f(9.30 am to 1.30 pm)::
Venue: Capgemini India Pvt. Ltd.
Board: +912267557000 / Ext. 2232538
Technical service desk/IT help desk (relevant exp)
Should have Excellent communication skills
if you are available and interested ,please share your cv and below details asap over mail;
relevant exp (Technical service desk/IT help desk):
expected ctc(fixed)also mention if its negotiable :
R u open for Mumbai(yes/no),plz reply:
R u open for Bangalore (yes/no),plz reply:
share ur earliest availability for f2f (9.30 am to 1.30 pm ;Nov 10 )::
Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
Should also provide accelerated response to the executive users within the customer organization
Good working knowledge and experience of Windows XP, Windows 7, Networking, Microsoft Office Suite, Microsoft Exchange and Active Directory.
A minimum of 1 years experience in IT Support/contact center.
Excellent telephone manner and language communication skills
A demonstrated focus on customer service excellence (Mandatory).
Excellent communication skills.Ability to take a leadership role in IT Incident escalations
Ability to provide leadership in customer service and customer communication on behalf of the IT Team
Details Skills & Experience:
Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Experience- 0 to 2 yrs
Primary Skills (Must have)
Must be graduate.Must be comfortable in taking inbound/outbound calls.
Strong communication & analytical skills is mandatory
Good to have ITIL V3 certified.Knowledge in BMC remedy will be an added advantage
should be ready to work in 24*7 shift
Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels is met.
Produce weekly and monthly statistics and performance reports.Monitor and report on IT Security and Compliance
Manage the Service Desk and staff to provide 1st level technical support; answering support queries via the telephone, using remote desktop tools or should the need arise attendance to users place of work
Act as a further escalation point for unresolved or escalated calls
Take overall responsibility for incident management and request fulfillment on the Service Desk.
Ensure staff takes ownership of user problems and be proactive when dealing with user issues.
Ensure all calls are logged in the Service Desk logging system.
Allocate more complex calls to the relevant IT Support member to improve and check and analyze the skills of team members.
Provide and continuously update a list of frequently asked questions (FAQs) regarding the Services
Compile lists of FAQs where recommended solutions can be made available to Users to increase Users ability to resolve Incidents.
Analyze Incident trends, and recommend and implement actions, to reduce Incidents
Increase the Availability of self-help capability, such as through providing on-line FAQs and help documentation for common issues across Service Desks.
Also since there are multiple openings, if you have any references of anyone else interested and looking for job change,please share them the mail details and share me their cv/contacts.
Thanks and regards,
Board: +912267557000 / Ext. 2232538