Greeting from Adhaan!!!!!We are looking for Customer Relationship Manager for Ahmadabad Location for one of the leading Infrastructure Company,Please go through the details and revert me with your updated resume.Company Name: Sheetal InfrastructureCompany Website: (www.sheetalinfra.com\)Designation: Customer Relationship ManagerJob Responsibility:â€¢ â€¢Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.â€¢ â€¢Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.â€¢ â€¢Customer Journey mapping analysing touch points with the organisation and maximising commercial opportunities.â€¢ â€¢Working closely with all departments to ensure the CRM works effectively for all aspects of the company.â€¢ â€¢Overseeing direct communications with customers through the CRM.â€¢ â€¢Monitor and maximise customer lifetime value strategies ensuring maximum profitability.â€¢ â€¢Ensuring the database is segmented effectively for targeted marketing activities.â€¢ â€¢Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.â€¢ â€¢Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.â€¢ The ideal background of a CRM Manager:â€¢ Extensive experience of direct and digital marketing ideally in a similar industry.â€¢ Strong background in customer acquisition, re-engagement and retention strategies.â€¢ A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.Requirementsâ€¢ Proven working experience as a customer service manager, retail manager or assistant managerâ€¢ Experience in providing customer service supportâ€¢ Excellent knowledge of management methods and techniquesâ€¢ Proficiency in Englishâ€¢ Working knowledge of customer service software, databases and toolsâ€¢ Awareness of industryâ€™s latest technology trends and applicationsâ€¢ Ability to think strategically and to leadâ€¢ Strong client-facing and communication skillsâ€¢ Advanced troubleshooting and multi-tasking skillsâ€¢ Customer service orientationsend Update Resume and Details on email@example.comAlso provide following details1. Current/ Last CTC2. Expected CTC3. Notice Period4. Total Years of Experience5. Reason for change6. Have you ever been applied for this company?
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