Opening For Customer Relationship Manager @ Ahmadabad Location

Greeting from Adhaan!!!!!
We are looking for Customer Relationship Manager for Ahmadabad Location for one of the leading Infrastructure Company,
Please go through the details and revert me with your updated resume.
Company Name: Sheetal Infrastructure
Company Website: (\)
Designation: Customer Relationship Manager
Job Responsibility:
• •Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
• •Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
• •Customer Journey mapping analysing touch points with the organisation and maximising commercial opportunities.
• •Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• •Overseeing direct communications with customers through the CRM.
• •Monitor and maximise customer lifetime value strategies ensuring maximum profitability.
• •Ensuring the database is segmented effectively for targeted marketing activities.
• •Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
• •Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
• The ideal background of a CRM Manager:
• Extensive experience of direct and digital marketing ideally in a similar industry.
• Strong background in customer acquisition, re-engagement and retention strategies.
• A Confident and articulate communicator capable of inspiring strong collaboration in an organisation.
• Proven working experience as a customer service manager, retail manager or assistant manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
send Update Resume and Details on
Also provide following details
1. Current/ Last CTC
2. Expected CTC
3. Notice Period
4. Total Years of Experience
5. Reason for change
6. Have you ever been applied for this company?

  Ekta Gohel Recruitment Consultant

   079 40143122
 |Services: Recruitment |Payroll Management |



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