Technical Support- Ahmedabad

Software Specialist (Technical Support)
Position Overview:
• Fluency in English Communication
• Willing to Work in 24*7 Shifts
Job Functions / Responsibilities:
• Find technical solutions on issues or queries related to unknown or new scenarios
• Meet set SLAs
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up-to-date with all eClinicalWorks products and its enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned
Skills Required: 
• Bachelors or Masters Degree in Computer Science or Information Technology or a related field (such as BE, BTech, MTech, BCA, MCA, BSc IT, MSc IT)
• Proficient with relational databases (SQL Queries)
• Excellent knowledge on basic RDBMS Concepts
• Experience with Internet Protocols, HTTP / HTTPs
• Knowledge of basic networking fundamentals
• Experience with XML / XSL
• Experience with Web Application Server(s)
• Understanding of multi-tier web architecture
• Knowledge of SQL Server 2005, 2008 and My SQL
• Knowledge of server side programming using VB/ COM, .Net and/or Java would be an advantage
• Prior technical support experience shall be an advantage
• Prompt, responsive, responsible and friendly approach to customer situations
Other Skills / Abilities:
• Professional telephone etiquettes
• Ability to balance multiple priorities
• Ability to handle difficult situations
• Hard working smart individual
• Eager to learn new things
• Excellent customer service orientation
• Strong analytical and problem solving skills
• Excellent attitude and spirit of cooperation
• Strong interpersonal and communications skills
• Ready to work in 24*7 Shifts
• Best Professional Experience
• Opportunity for Career & Professional Growth
• Healthy Work Environment
• Pick & Drop facility for all employees based in Ahmadabad & Gandhinagar
• Meals at subsidized rate
• Medical insurance for self and for family members upon successful completion of 6 months


Kashyap Pandya
Human Resources
T: 79-402-220-47 |
409-414 Venus Atlantis, Fourth Floor, 100ft Road, Prahladnagar, Ahmedabad – 380015



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