Opportunity for the position of Desktop Support Engineer

Greetings from Teamware solutions!!

Responsibilities :
  • Serve as the first point of contact for customers seeking technical assistance .
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions .
  • Determine the best solution based on the issue and details provided by customers .
  • Walk the customer through the problem-solving process .
  • Direct unresolved issues to the next level of support personnel .
  • Provide accurate information on IT products or services .
  • Record events and problems and their resolution in logs .
  • Follow-up and update customer status and information .
  • Pass on any feedback or suggestions by customers to the appropriate internal team .
  • Identify and suggest possible improvements on procedures .
  • Proven experience as a help desk technician or other customer support role .
  • Tech savvy with working knowledge of office automation products, databases and remote control .
  • Ability to diagnose and resolve basic technical issues .
  • Excellent communication skills .
  • Trouble shoot the Hardware System .
Willing to work in Rotational shift(Night Shift)- Y/N-
Exp CTC-
Notice Period-
• Excellent Communication.
• Should be willing to work in 24*7 shifts.
• Should be willing to join Immediately or 15 days.

Manaswani | Talent Acquisition

Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd
Bangalore-560017 | INDIA
D : +91 80 49389823



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