Openings for Service Coordinators with reputed co in Mumbai

NETWORK TECHLAB INDIA PVT. LTD..is an IT Consultant & Service Provider. NTIPL has been serving 20 years. We basically deal with the physical products of the computers. We are involved in selling, providing after sales service & renting of these products.
We offer Computer Network Design, Security & Maintenance Solutions, WI-fi (wireless) Networking Solutions, Security Solutions like Firewall, Anti-virus and Data Encryption Solutions. We also offer Data Storage Solutions & Information Systems Audit.
We have an opening for Service Coordinator for our Head office located at Mumbai- Andheri (E.)

Position: Service Coordinator

Responsibilities:
*Handling the incoming IT requests calls
*Allocating the calls logged by users to the fellow engineers
*Follow up on the issues & updating the users Vs engineers
*Prioritizing the calls as per the needs of the process
*Categorizing the issues
*Resolving the call and ensure the call closure is also maintained
*Escalating the hardware issues to vendor & follow up on the same
*Escalating the critical issues to ML Operations team
*Responding to IT service requests emails
*Maintaining the Assets master & ensuring the asset is been verified
*Incident / Change/ Vendor Management
*Preparing several MIS reports on the same

Exp:- Freshers also can apply.

Send your updated resume on career@netlabindia.com with below mentioned details:
Total Experience:
Current Sal:
Expect Sal:
Notice Period:

Regards
Sugandha Pimpalkar| HR |Dir: 022-66814261
NETWORK TECHLAB (I) PVT LTD | sugandha.p@netlabindia.com
Mumbai HQ: 41, Sarvodaya Industrial Estate , Opp. Paper Box, Off. Mahakali Caves Road , Andheri(E) , Mumbai -93.

 

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